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General Terms & Conditions

Your Satisfaction is our Priority

We value your satisfaction. If you have any questions or concerns, we are happy

to assist you to the best of our ability.

Scope of Application

The product offerings in our online shop are intended for customers with a residence and delivery address in Switzerland.

 

For international orders, please contact us via email at info@atelier-rivedor.com.

The operator of the online shop and your contractual partner is 

Atelier Rive d'Or GmbH

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These General Terms and Conditions (GTC) apply to all contracts between you as the customer and us as the operator of the online shop. By placing an order, you agree to the GTC in effect at the time of purchase. Atelier Rive d'Or GmbH reserves the right to amend the GTC at any time.

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Verbal or telephone agreements must be confirmed in writing to be legally binding.​

Conclusion of Contract

The presentation of products in the online shop does not constitute a legally binding offer but an invitation to place an order. The seller may accept this offer within three (3) days by sending the customer an order confirmation via email.

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Atelier Rive d'Or GmbH reserves the right to reject orders in whole or in part without providing reasons. Any payments already made will be refunded. There is no entitlement to subsequent delivery of temporarily unavailable products.

Warranty

All products are carefully inspected before shipping. If you, as the recipient, identify a defect, it must be documented and reported immediately. Please note that vintage products may show patina, meaning signs of use.

Reduced items are excluded from the right of return.

Data Protection

We use personal data exclusively for processing orders and improving our services.

We do not trade in data or share it with third parties. Please read our information about Privacy Policy & Cookies.

Orders

All prices in the online shop are listed in Swiss Francs (CHF) and include sales tax, as well as shipping charges. You can choose from various payment methods. The purchase price is due immediately upon ordering.

 

For international orders, please contact us via email.

Liability

We do not assume liability for damages resulting from improper use or normal wear and tear. If the goods are damaged during shipping, please document the damage and notify us immediately (no later than within 5 days).

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The seller's liability is limited to intent and gross negligence. The Seller shall not be liable for any impairments resulting from events of force majeure and/or misconduct of third parties and/or from withdrawn permits or changed fees. The seller assumes no liability for the services of third parties. Any warranty claims against third parties shall be assigned to the customer. Liability for auxiliary persons, third parties or employees of the customer is excluded. No liability is assumed for consequential damages. Liability is in any case limited to the value of the contract. The seller is not liable for consequential damage and/or loss of profit. Under no circumstances shall the seller be liable for claims asserted by third parties or authorities in connection with the information provided or content uploaded by the customer, in particular not for damage or misconduct caused by the customer, its representatives or other third parties. The customer is responsible for liability and insurance in such cases.

Applicable Law & Jurisdiction

Swiss law applies to all disputes, with the place of jurisdiction in Meilen, Canton of Zurich.

Zahlungsmethoden

- Kredit- und Debitkarte
- PayPal
- Offline-Zahlungen

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