Privacy Policy & Cookies

We take the protection of your personal data seriously and treat your personal data confidentially and in accordance with the legal data protection regulations. This Privacy Policy explains which data we collect and how we use it. This is not an exhaustive description; other privacy statements, terms and conditions, or similar documents may govern specific matters.

This privacy policy is designed to meet the requirements of the EU General Data Protection Regulation (GDPR), the Federal Act on Data Protection (FADP), and the new Data Protection Act (nFADP). However, whether and to what extent these laws apply depends on the individual case.

The customer is responsible for the confidentiality of any passwords for this website. We ask our customers to note that the internet is generally not considered a secure environment, and data transmitted over the internet may be accessible to unauthorized third parties, which can lead to the disclosure of this data, changes to the information content, or technical disruptions. Despite technical and organizational security measures, data may still be lost or intercepted and/or manipulated by unauthorized individuals. It is the responsibility of customers as website users to inform themselves about the necessary security precautions and to take appropriate measures in this regard. If customers send confidential information to the shop, they do so at their own risk. In case of doubt, we ask customers to contact us in a "more secure manner."

1. Controller

The controller responsible for data processing is:
Atelier Rive d’Or GmbH
Alte Landstrasse 100
8702 Zollikon
info@atelier-rivedor.com

2. Collection and Processing of Personal Data

We primarily process personal data that we receive from our customers and other business partners, as well as from other involved parties, within the scope of our business relationship, or data that we collect from users of our websites and other applications in the course of their use.

This includes:

Order Data: Name, address, email address, phone number, payment details.
Usage Data: IP address, browser type, date and time of access.
Payment Information: These are processed through secure payment systems like Twint, PayPal or credit card providers.

Where permitted, we also obtain certain data from publicly accessible sources (e.g. debt collection registers, the internet etc.) or receive such data from other companies, authorities, and other third parties.

3. Purpose of Data Processing

We primarily use the personal data we collect to formalize and fulfill our contracts with our clients and business partners, specifically in the context of our activities and the procurement of products and services from suppliers and subcontractors, as well as to comply with legal obligations.

Additionally, we process the personal data of you and other individuals, as far as permitted and deemed appropriate, for the following purposes, where we have a legitimate interest, such as:

To process and manage your orders
To communicate with you about orders and inquiries
To improve our offerings, services, websites, apps, and other platforms
To comply with legal obligations (e.g., retention requirements)
Communication and processing of inquiries with third parties (e.g., suppliers)
Review and optimization of procedures for demand analysis aimed at direct customer engagement, as well as the collection of personal data from publicly accessible sources for customer acquisition
Advertising and marketing (including event organization), unless you have objected to the use of your data. As an existing customer, you can object at any time to prevent further marketing communications.
Market and opinion research
Assertion of legal claims and defense in connection with legal disputes and regulatory procedures
Prevention and investigation of crimes and other misconduct (e.g., conducting internal investigations, data analysis for fraud detection)
Ensuring the operation of our business, particularly IT, websites, apps and other platforms

To the extent that you have given us your consent to process your personal data for specific purposes (e.g. when signing up to receive newsletters), we process your data within the scope of and based on this consent, unless we have another legal basis that we require in this case. Any consent given can be withdrawn at any time, although the withdrawal will not affect data processing that has already taken place.

4. Cookies

We typically use "cookies" and similar techniques on our website, which allow identification of your browser or device. A cookie is a small text file that is sent to your computer and automatically saved by the web browser on your computer or mobile device, when you visit our website. If you revisit our website, we may recognize you, even if we do not know your identity. Besides cookies that are only used during a session and deleted after your visit of the website ("session cookies"), we may use cookies to save user configurations and other information for a certain time.

Notwithstanding the foregoing, you may configure your browser settings in a way that it rejects cookies, only saves them for one session or deletes them prematurely. Most browsers are preset to accept cookies. We use permanent cookies for the purpose of saving user configuration (e.g. language, automated log in), to understand how you use our services and content, and to enable to show you customized offers and advertisement (which may also happen on websites of other companies). Should your identity be known to us, such companies will not learn your identity from us; they will only know that the same user is visiting their website has previously visited a certain website. Certain cookies are sent to you from us, others from business partners with which we collaborate. If you block cookies, it is possible that certain functions (such as, e.g. language settings, shopping basket, ordering processes) are no longer available to you.

In accordance with applicable law, we may include visible and invisible image files in our marketing e-mails. If such image files are retrieved from our servers, we can determine whether and when you have opened the e-mail, so that we can measure and better understand how you use our offers and customize them. You may disable this in your e-mail program, which will usually be a default setting.

By using our website and consenting to the receipt of marketing e-mails you agree to our use of such techniques. If you object, you must configure your browser or e-mail program accordingly.

We may use Google Analytics or similar services on our website. These are services provided by third parties, which may be in any country worldwide. In the case of Google Analytics Google Ireland Ltd. (located in Ireland), Google Ireland relies on Google LLC (located in the United States) as its sub-processor (both «Google», www.google.com) and which allow us to measure and evaluate the use of our website (on an anonymized basis). For this purpose, permanent cookies are used, which are set by the service provider. We have configured the service so that the IP addresses of visitors are truncated by Google in Europe before forwarding them to the United States and then cannot be traced back. We have turned off the «Data sharing» option and the «Signals» option. Although we can assume that the information we share with Google is not personal data for Google, it may be possible that Google may be able to draw conclusions about the identity of visitors based on the data collected, create personal profiles and link this data with the Google accounts of these individuals for its own purposes. If you have registered with the service provider, the service provider will also know your identity. In this case, the processing of your personal data by the service provider will be conducted in accordance with its data protection regulations. The service provider only provides us with data on the use of the respective website.

In addition, we use plug-ins from social networks such as Facebook, Twitter, YouTube, Pinterest or Instagram on our website. This is visible for you (typically based on the respective symbols). We have configured these elements to be disabled by default. If you activate them (by clicking on them), the operators of the respective social networks may record that you are on our website and where on our website you are exactly and may use this information for their own purposes. This processing of your personal data lays in the responsibility of the respective operator and occurs according to its data protection regulations. We do not receive any information about you from the respective operator.

5. Data Sharing

In the context of our business activities and in accordance with the purposes of data processing outlined in Section 3, we may transfer data to third parties, insofar as such a transfer is permitted and deemed appropriate, for them to process data on our behalf or for their own purposes.

Specifically, the following categories of recipients may be involved:

Service providers, processors (e.g., IT providers), dealers, suppliers, subcontractors, and other business partners
Clients
Domestic and foreign authorities or courts
The public, including users of our websites and social media
Competitors, industry organizations, associations, and other relevant bodies
Other parties involved in potential or ongoing legal proceedings
Affiliates programs

These recipients are collectively referred to as "recipients."

While certain recipients may be located within Switzerland, they may also be in any country worldwide.

6. Retention Periods for your Personal Data

We process and retain your personal data as long as required for the performance of our contractual obligation and compliance with legal obligations or other purposes pursued with the processing, i.e. for the duration of the entire business relationship (from the initiation, during the performance of the contract until it is terminated) as well as beyond this duration in accordance with legal retention and documentation obligations.

Personal data may be retained for the period during which claims can be asserted against our company or insofar as we are otherwise legally obliged to do so or if legitimate business interests require further retention (e.g., for evidence and documentation purposes). As soon as your personal data are no longer required for the above-mentioned purposes, they will be deleted or anonymized, to the extent possible.

7. Data Security

We implement technical and organizational measures to protect your data from loss, misuse, or unauthorized access.

8. Obligation to provide Personal Data

In the context of our business relationship you must provide us with any personal data that is necessary for the conclusion and performance of a business relationship and the performance of our contractual obligations (as a rule, there is no statutory requirement to provide us with data).

Without this information, we will usually not be able to enter into or carry out a contract with you. In addition, the website cannot be used unless certain information is disclosed to enable data traffic (e.g. IP address).

9. Profiling

We may partially process your personal data automatically with the aim of evaluating certain personal aspects (profiling). In particular, profiling allows us to inform and advise you about products possibly relevant for you more accurately. For this purpose, we may use evaluation tools that enable us to communicate with you and advertise you as required, including market and opinion research.

10. Your Rights

In accordance with and as far as provided by applicable law (as is the case where the GDPR is applicable), you have the right to request information about the personal data we store about you, to rectification and erasure of your personal data, the right to restriction of processing or to object to our data processing, in particular for direct marketing purposes, for profiling carried out for direct marketing purposes and for other legitimate interests in processing in addition to right to receive certain personal data for transfer to another controller (data portability).

Please note, however, that we reserve the right to enforce statutory restrictions on our part, for example if we are obliged to retain or process certain data, have an overriding interest (insofar as we may invoke such interests) or need the data for asserting claims. If exercising certain rights will incur costs on you, we will notify you thereof in advance. We have already informed you of the possibility to withdraw consent in Section 3 above.

Please further note that the exercise of these rights may conflict with your contractual obligations, and this may result in consequences such as premature contract termination or involve costs. If this is the case, we will inform you in advance unless it has already been contractually agreed upon.

In general, exercising these rights requires that you can prove your identity (e.g. by a copy of identification documents where your identity is not evident otherwise or can be verified in another way). To assert these rights, please contact us at the addresses provided in Section 1 above.

In addition, every data subject has the right to enforce his/her rights in court or to lodge a complaint with the competent data protection authority. The competent data protection authority of Switzerland is the Federal Data Protection and Information Commissioner (http://www.edoeb.admin.ch).

11. Changes to the Privacy Policy

We reserve the right to update this Privacy Policy Statement at any time without prior notice. The most current version will always be available on our website.

12. Links to External Sites

Our Site could contain links to third-party sites that are not controlled or owned by Atelier Rive d'Or GmbH.

Zollikon, 06.04.2025